Notes – please take note of the following:

 

  • On 1 January 2015 Odenresor became part of the Resecentrumgruppen group, with the acquisition constituting the next step in developing a travel group with collective strengths and expertise in online, travel agent, and travel organiser operations.
  • Resecentrum i Stockholm AB, business registration number 556460-0491, shall be referred to as RCG.
  • Odenresor AB, business registration number 556065-5770, shall be referred to as RCG.
  • Each individual traveller, or if under 18 years of age their guardian, or their trustee for the purchase of the traveller’s ticket(s), shall be referred to as the traveller.
  • Obtaining one or more seats or rooms on one or more flights or hotels, respectively, for which payment shall take place after final confirmation is provided by the traveller, in one transaction, shall be referred to as making a booking or booking.
  • One or more seats or rooms on one or more flights or hotels, respectively, obtained by booking the seat(s) or room(s) shall be referred to as the booking.

 

 

 

 

Discharge from liability regarding realisation of the trip

RCG shall serve exclusively as an intermediary for airline tickets, hotels, or hire cars. We accept no liability for any schedule changes, cancelled flights, lost baggage, or other incidents relating to the realisation of a flight. The relevant airline shall be solely responsible for such incidents; for this reason, any claims in this respect must be submitted to the airline in question. We accept no liability for any problems regarding hotel nights or hire cars booked that caused by any factor other than a shortcoming or error in provision of the service.

 

The Traveller shall be responsible for familiarising themselves with the terms and conditions of travel before making their purchase, and commits to:

  • Providing the correct email address and telephone number when booking the tickets, via which they can be contacted at all times.
  • Regularly checking the inbox of the email address provided on booking, to which all correspondence from RCG to the traveller shall be sent.
  • Checking that all of the traveller’s first and last names are spelt on the booking as they are in the traveller’s passport, before payment is made.
  • Checking that the dates of departure and return are the dates on which the traveller wishes to travel, before the traveller makes the booking.
  • Being responsible for acquiring suitable travel insurance.
  • Contacting RCG immediately if confirmation is not received by email within a few minutes of booking.
  • Checking that all details are correct as soon as the confirmation is received by email, and contacting RCG immediately if anything is unclear.
  • Checking flight times and any schedule changes for both the outbound and return journeys regularly by clicking the link provided in the traveller’s confirmation email or directly with the airline if it is not possible to check flight times via this link.
  • Checking with each individual airline the airport terminal from which the traveller will be departing.
  • Checking any visa rules for the final destination and any stopover locations.
  • Checking which vaccinations are required before the trip.
  • Checking passport regulations and the expiry date of the traveller’s passport, as some countries require the passport to be valid for a minimum of six (6) months from the date of departure from said country.
  • For trips to and/or via the USA and Canada, checking the tightened terms and conditions regarding passports and requirements for machine-readable passports. The embassies of the USA and Canada are familiar with the requirements in question and can assist in individual cases.
  • For travel to and/or via the USA and Canada, applying for travel authorisation at least 72 hours prior to the planned flight to the USA or Canada.
  • Checking that the airline the traveller is booking the ticket with permits those under the age of 18 to travel unaccompanied, if applicable. 

 

 

 

Booking airline tickets

 

 

  • Price alterations/technical errors 

RCG reserves the right to make changes due to technical errors and price alterations beyond our control. We reserve the right to contact the traveller within 24 hours to make any amendments to bookings made. If technical problems occur in immediate proximity to or during a weekend or holiday, we shall contact the traveller on the next working day. RCG reserves the right to cancel a reservation in instances of technical problems and price alterations beyond our control and not caused by a shortcoming or error in provision of the service. The traveller will be notified by e-mail in this instance.

 

  • Infants

Children under the age of two (2) years old can be booked infant tickets. In such instances, the child will not have their own seat and will instead sit in an adult’s lap. This rule shall apply for the entire trip, i.e. an infant ticket cannot be booked if the child will turn two (2) before the end of the trip. A child ticket must be booked for the entire trip if the infant reaches the age of two (2) before the end of the trip.

    • RCG will not reimburse any expenses arising if the wrong type of ticket has been booked.
    • RCG cannot guarantee requests such as child meals and bassinets on flights, as the airline may make changes after the booking is made.

 

  • Child

Children aged two (2) years or over, but who have not yet turned twelve (12), will be booked a child’s ticket, which is discounted with some airlines. Children who meet the requirements will always be allocated their own seat. This rule shall apply for the entire trip, i.e. a child’s ticket cannot be booked if the child will turn twelve (12) before the end of the trip. An adult ticket must be booked for the entire trip if the child reaches the age of twelve (12) before the end of the trip.

    • RCG will not reimburse any expenses arising if the wrong type of ticket has been booked.
    • RCG cannot guarantee requests such as child meals on flights, as the airline may make changes after the booking is made.
  • Unaccompanied children

RCG does not issue tickets for unaccompanied children. Children under the age of 18 years must be booked to travel with an adult. Some countries and airlines do not permit unaccompanied children under the age of eighteen (18) to travel to the country.

The traveller themselves shall be responsible for contacting all the airlines responsible for their journey and shall also be responsible for any resulting problems.

 

  • Baggage 

RCG accepts no liability for baggage costs not included in the price of the ticket. Any delays or damage to the baggage must be reported immediately to the airline’s representatives at the airport.

 

  • Special baggage

     RCG may provide the traveller with assistance, if the traveller so wishes, with booking special baggage and submitting their requests to the airline, in accordance with RCG’s current pricelist.
    • RCG will only assist the traveller with submitting an enquiry and only regarding the following pieces of special baggage: wheelchairs, snowboards, golf bags, and bicycles.
    • RCG accepts no liability for applying for items of special baggage other than those mentioned above.
       
    • RCG cannot influence the airline’s decision regarding confirmation of special baggage and/or other requests from the traveller.
       
    • Other baggage fees that are not included in the ticket price shall be paid by the traveller themselves and at the airport, directly to the airline.
       
    • RCG does not process any enquiries regarding dogs, cats or other animals.


       
  • Lost/damaged baggage

     

The airline the traveller purchased their ticket from and travelled with shall always be the party responsible for reimbursing the traveller in accordance with the Montreal Convention.

RCG accepts no liability in such cases, and will neither provide reimbursement or act as an intermediary between the traveller and the airline.

 

       

  • Connection times when transferring between flights

    Trips booked via RCG meet minimum connection time requirements. The connection time when transferring between flights is calculated by the airline. If a flight segment is delayed in the event of a transit booking (where all segments are booked on the same ticket), the airlines are obliged to assist the traveller to reach the final destination.

    When separate tickets are booked, the airlines bear no responsibility for delays leading to missed connections. Therefore, it is the responsibility of the traveller to check that the connection time is sufficient according to the airlines and the airports.

     
  • Double booking

    It is the traveller’s responsibility to ensure that any double bookings are cancelled, regardless of where they were made. If the traveller does not do so, they risk the airline cancelling the double booking without warning. RCG accepts no liability for any booking cancellations carried out by the airline or non-payment of refunds in such situations.

     
  • Taxes

    Ticket prices include flight taxes. A departure tax must be paid in cash on departure from some airports. It is the responsibility of the traveller to check this information.

     
  • Frequent flyers

    You can add your frequent flyer number when booking when providing your personal details.

     
    • We register the details in the booking, but accept no liability for points or bonuses being registered with the applicable airline.
    • Not all airline tickets and airline tickets combining different airlines are automatically eligible for bonuses. Please check this directly with the airline, as this is something over which we have no influence.


       
  • Transportation between airports and hotels for overnight stays

    Depending on the airline and itinerary chosen by the traveller, transportation between airports and accommodation may be needed.

     
    • The traveller will be responsible for the cost of such transportation between airports in the event of an airport transfer. This shall not be included in the ticket price.
       
    • If the traveller has booked a trip with an overnight stay during the course of the trip, the traveller shall be responsible for booking and paying for accommodation and transportation to and from the hotel. This shall not be included in the price of the ticket.

 

  • Two single trips

    Trips marked as ‘two single trips’ comprise two single trips. Even if the segments are booked together, they are considered independent of each other. This means that each segment is treated separately when booking, making alterations, for schedule changes, and in the event of other disruptions, such as strikes. The regulations of each individual airline shall apply here.
     
  • Right of withdrawal
     

The right of withdrawal shall not apply to transportation as per the Swedish Distance Selling Act. Nor is there a 24-hour rule that can be applied to our bookings. Once the payment has been made and the ticket issued, we cannot amend the ticket. Any amendments must be made in accordance with the amendments/cancellations rules of the airlines in question.

 

E-ticket

Electronic tickets (e-tickets) are sent out by RCG by email once a booking has been made. This must be accessible to the traveller throughout the trip as it contains all the important information, such as the booking reference, flight number and flight times. This message also includes an itinerary that must be checked before and during the trip, as up-to-date flight times and any schedule changes will be shown in the itinerary.

Airline tickets must be used in chronological order, and no segments may be skipped. If the traveller is a ‘no-show’ for any segment, the rest of the trip may be cancelled by the airline.
These rules are outside of RCG’s control.

Tickets with different booking numbers or bookings made as two combined single trips (see Two single trips) are always treated as individual tickets that are independent of one another.
RCG accepts no liability for missed connections or failure to issue refunds for separate tickets in the event of schedule changes, delays or cancelled flights.

 

  • Flight times

    All flight times are given in local time. The flight times in the confirmation, receipt and e-ticket email are static and correct at the time the original booking, but the flight times may be changed at short notice.
    It is the traveller’s responsibility to check the itinerary made available to them via the e-ticket email, to check current flight times.




    Flights

    The traveller is personally responsible for getting to the airport in due time for check-in.

    The traveller must check the check-in times directly with the airline.

    You can find our recommendations for check-in times via the following link >>Check-in<<

     
  • Schedule changes

    Airlines may alter their timetables and cancel flights at short notice. Such alterations are beyond the control of RCG.
     
    • If a schedule change is made in good time prior to departure, a new schedule with the current information can be sent to the email address provided on booking. If a schedule change is not acceptable to the traveller, the traveller must inform RCG of this immediately, within a maximum of 48 hours of the email being sent. If the change takes place after the outbound trip, it is difficult for RCG to inform travellers of the change. It is the responsibility of the traveller to ensure they are informed of the correct timings for their outbound and inbound trips.
       
    • If an airline offers a refund due to a schedule change, RCG shall charge an administrative fee of SEK 399 per person in accordance with the current service fees.
       
    • If you have booked a trip consisting of two single trips (see Two single trips), and a schedule change has occurred on one of the segments, this does not provide grounds to change or cancel the other segment(s). This is because the tickets are considered independent of each other. The regulations of each individual airline shall apply here.
       
    • RCG accepts no liability if a strike, environmental disaster, act of war, or other event that interferes with the planned trip occurs at or in close proximity to the destination, meaning that it is no longer possible to undertake the planned trip. RCG acts solely as an intermediary and cannot be held liable for any schedule changes and/or cancelled flights.
       
    • Changes to flight times shall not entitle the traveller to discounts, compensatory trips, damages or any other compensation from RCG.
       
    • The traveller is responsible for checking the flight times of any connections and the return trip by checking the itinerary found in the email from RCG labelled ‘e-ticket’. 
    • The traveller is responsible for checking to see whether any changes have been made to the flights for which they have tickets.
    • RCG accepts no responsibility for informing the traveller of any schedule changes.
       
    • The traveller is responsible for checking to see whether any changes/cancellations have been made to the flights for which they have tickets.
       
    • Further information regarding your rights as a passenger can be found here >> LINK <<


       
  • Cancelled flights

     
    • The traveller is responsible for checking to see whether any changes have been made to the flights for which they have tickets.
    • If you have booked a trip comprising two single trips (see Two single trips) and one segment is cancelled, this does not provide grounds to change or cancel the other segment. This is because the tickets are considered independent of each other. The regulations of each individual airline shall apply here.
       
    • RCG accepts no liability for trips cancelled due to environmental disasters, acts of war, strikes or other events interfering with the trip, which present a clear risk to aviation or danger to the traveller, before or during the trip.
       
    • If the airline cancels a trip, the airline’s own terms and conditions shall apply, in accordance with Regulation (EC) No 261/2004.
       
    • The flight times stated in the booking confirmation are preliminary. The airline may cancel the flight without informing RCG. This may happen at short notice.
       
    • If the flight is cancelled by the airline due to a force majeure situation, a processing fee of SEK 595 per person shall be charged on any refund.
    • The traveller is responsible for checking to see whether any cancellations have been made to the flights for which they have tickets.
       
    • RCG accepts no responsibility for informing the traveller of any flight cancellations.




       

Passports and visas

 

  • The traveller is responsible for having a valid passport, visa and/or authorisation to travel to the final destination.
     
  • The traveller is responsible for having any visas required for transit stops/stop-overs/changes of airports.
     
  • Some countries have provisions in place requiring travellers entering the country to have a valid return ticket booked. The traveller is responsible for checking this with the embassy or high commission of the country in question, and with any airlines involved.
     
  • It is important that the traveller checks that their passport, entry visa and transit visa meet the requirements of the countries and the airlines concerned.
     
  • RCG recommends that travellers always carry their passport with them on all trips.
     
  • For all trips to or via the USA, an approved travel authorisation (ESTA) and machine-readable passport are required.
     
  • Passengers who do not meet the requirements for the ESTA must contact their local US embassy to apply for a visa.
     
  • RCG accepts no responsibility for informing the traveller of these conditions or making applications for individual travellers.
     
  • It is the responsibility of the traveller to contact the US embassy and clarify the terms that apply to the traveller, by clicking here.
     
  • The traveller bears responsibility for any entry bans and/or costs arising as a result of not fully adhering to the aforementioned requirements.

 



Vaccinations and insurance

Some countries require vaccinations and/or insurance and adherence to other rules.

  • The traveller is responsible for ensuring that they familiarise themselves with the rules applicable to travel to the country they wish to visit.
     
  • Any costs associated with this shall be paid by the traveller and are not included in the price of the ticket.



     

Travel insurance

RCG can arrange travel insurance in collaboration with Solid AB. Please contact Solid directly for any queries regarding insurance policies.
www.solidab.se

The terms applicable to the insurance can be found by following the links below.

Changes and cancellations
 

Changeable Ticket 

Often, as per the airline’s rules, airline tickets cannot be changed or cancelled. If you purchase our product ‘Changeable Ticket’, you can make changes regardless of the rules of the airline.

Changeable Ticket is RCG’s own product and does not require the tickets to be labelled as changeable by the airlines. For this reason, any changes to be made using Changeable Ticket must be made via our customer service department. The service is personal and non-transferrable.

The service must be purchased and paid for at the same time as the trip is booked, and cannot be added on afterwards. If you wish to make a change to your booking, you must contact RCG’s customer service department by phone. Changes must be made during our opening hours and at least 24 hours before the original outbound trip. When changing a booking, the trip must be completed within one year of the original date and time of booking.

Changes shall not be final until RCG has confirmed them by email. This product is offered only for flight bookings.

RCG accept no liability for changes that are not implemented because the traveller did not contact our customer service department. The product Changeable Ticket permits change of a flight if seats are available at the same price level. If there are no seats available at the same price level as the original ticket and the change will be for a more expensive ticket, the traveller shall be responsible for paying the difference and for any extra fees resulting from the change. Changes can only be made within the same airline.

RCG’s product Changeable Ticket allows you to: Change the date of the outbound or return trip. Access help with free airline ticket changes, regardless of the airline’s rules*
*Within the same price level with the airline selected.

Changeable Ticket:
 

  • Cannot be added on afterwards.
  • Cannot be used to change the destination of either the outbound or return trip.
  • The service cannot be used to change or correct names.
  • When changing a ticket, RCG accepts no liability for any additional services that may have been agreed directly with the airline.
  • The service only allows for one change, after which it is considered used.
  • Changing a ticket with a stop-over is not permitted.
  • Segments must be used in the order booked originally.
  • This service is personal and non-transferrable.
  • Upgrading the ticket to a higher price level for the same departure is not permitted.
  • The new trip must have been scheduled to be completed within a year of the original booking time and date.
  • RCG shall not be liable if the flight the traveller wishes to change their booking to is fully booked, making changing the booking to this flight impossible.
     
  • If the change results in a traveller no longer being entitled to a special price (e.g. an infant price ticket), the traveller shall pay the difference for the new ticket.
     
  • If cancelling a booking, the traveller will not be reimbursed for the product Changeable Ticket.
     
  • RCG shall not be responsible for information on visas if the trip is extended.


     

Transfer

Airline tickets are personal and thus cannot be transferred or rebooked to another traveller.

Changes or cancellations

    • Tickets are issued when the payment is confirmed. Please note! If you choose to pay by invoice or instalments via Klarna, the booking will become binding when you accept the payment conditions, even if you have not made the payment to Klarna.se.

        As soon as the booking has been made, as per with airlines’ own strict rules, the booking will become non-refundable and non-changeable.

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  

  • Changes                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  

Changes must be made at the latest 24 hours prior to the outbound flight of whichever was the earlier of the original booking and the changed booking. The change must not be considered made until the change fee has been paid and RCG has sent the new ticket.

RCG will not, under any circumstances, issue refunds for partially used tickets.

  •  In the few instances where tickets purchased via RCG’s website can be changed, a fee paid to RCG shall be required to make such changes.        

No show

    • If a traveller has booked a return flight, they may not skip the outbound flight and only use the return part of the booking. If the outbound segment is not used, the airline may cancel the entire booking without any refund of the booking cost.

o The traveller is responsible for checking in on time.

o RCG shall not be responsible for helping the traveller book tickets for the return journey if they did not use the outbound segment.

o The traveller shall be responsible for checking what the airline’s no show policy is, if they intend to use only the return segment.



 

Refunds

All refunds will be made by the supplier, and RCG is unable to influence processing times, which may vary from four (4) to ten (10) weeks. This timeframe may be even longer, depending on the airlines’ processing times. RCG will not refund the fee for cancellation cover, the service package, or any fees or charges paid at an earlier point. Please see RCG’s service fees page to find out the fees applicable to refunds >>Service fees<<

 

Cancellation cover

For the terms applicable to cancellation cover, please see >>Cancellation cover<<

 

  • Hotel bookings

Hotels

The information on RCG’s websites was provided directly by the supplier of the hotel. The star rating is used as an overall assessment of a hotel’s quality, service level and facilities, in accordance with an international assessment that may deviate from the norms Scandinavian customers are generally familiar with.

    • Usually, breakfast is not included in the price when a traveller books a hotel via RCG’s website. Details any breakfast included will be stated in the confirmation sent to the traveller by email.
    • RCG does not guarantee the traveller’s right to reimbursement or compensation from RCG in the event that the hotel makes any changes to the booking. If this happens, a statement in writing from the hotel is required as proof. The statement must also include the name and telephone number of the hotel’s representative. This information should then be included in any complaints proceedings brought against the hotel supplier.
    • RCG cannot guarantee the room types twin and double, and these are only requests.
    • The images presented on RCG’s website may not be identical to the room booked. The room(s) travellers book through RCG are always standard rooms, unless stated otherwise.
    • The traveller shall be responsible for familiarising themselves with the particulars of the hotel.
    • RCG reserves the right to make changes in terms of hotel facilities.

 

Hotels in North America

In North America, rooms sold as three- or four-bed rooms may contain two King Size beds to be shared so that the room is used by three or four people respectively.


  •  
    • The traveller shall be responsible for looking for information about the room configuration.

 

Complaints

  • In the event of any problems or observations during the course of the trip, the traveller should in the first instance contact the supplier directly (airline, car hire company, hotel, etc.)
  • For claims for reimbursement for additional costs, the receipts for said costs, along with written confirmation of any agreement between the traveller and supplier, must be supplied.
  • If the traveller receives any reimbursement or compensation directly from the supplier, normally any right to further remuneration shall expire.
  • Complaints that do not lead to reimbursement/compensation from the supplier during the trip should be submitted directly to RCG for investigation.
  • Complaints must be submitted to RCG at the latest two (2) months after the traveller’s return home.
  • The processing time for a complaint at RCG is approximately two (2) months from the date a claim for reimbursement was submitted by the traveller to RCG.



 

Payment/prices

The prices we present are based on direct payment using Nordea, Swedbank, Handelsbanken, SEB and Klarna Accounts

 

Payment method

  • Payment  RCG accepts payment using debit or credit card, internet banking and payment on receipt of an invoice/in instalments.   Please note that all payment methods are binding once you have made your selection.

 

  • Internet banking payment       RCG accepts payment via Handelsbanken, Nordea, Swedbank and SEB.

 

  • Card payment  RCG accepts payment by Visa, Mastercard and Eurocard.

  • Invoice   RCG, in collaboration with Klarna, offers payment on receipt of an invoice.

The payment terms are fourteen (14) days. The agreement comes into effect as soon as the payment has been made and the traveller has clicked ‘Pay’. In such cases, the trip is considered paid for in full, and the traveller can no longer cancel the trip under the general terms and conditions. Your personal data is processed in accordance with the Swedish Personal Data Act. At the time of purchase, a credit check will be carried out, which in some cases involves a credit reference being taken. If you select invoice as your payment method, an additional fee of SEK 99 (incl. VAT) will be charged.

    Terms and conditions for Klarna Invoices

•Instalments 

  In collaboration with Klarna, RCG offers payment by instalments spread over a maximum of thirty six (36) months. The agreement comes into effect as soon as the payment has been made and the traveller has clicked ‘Pay’. In such cases, the trip is considered paid for in full, and the traveller can no longer cancel the trip under the general terms and conditions. When opting for payment in instalments, either a personal identity number or a business registration number must be supplied. Your personal data is processed in accordance with the Swedish Personal Data Act. At the time of purchase, a credit check will be carried out, which in some cases involves a credit reference being taken.

        Terms and conditions for Klarna Accounts
 

 

 

We do not accept payment by American Express, Diners Club or Maestro.


 

  • Payment fraud

However, RCG retains the right to:

  • In exceptional circumstances refuse to accept foreign credit cards and reject a purchase by card if there is a suspicion of fraud.
  • Require validation of payment in the event a crime is suspected.

           Report all types of card fraud to the police.

 

 

GDPR 

 

RCG and Odenresor adhere to the GDPR General Data Protection Regulation (2016/679), which replaced the Personal Data Act (PUL) on 25 May 2018. By purchasing a service/produce or registering your personal data with us, you consent to us processing your personal data for the purposes specified.

 

Personal data shall refer to all information stored in any form about a person. This includes name, date of birth, email address, postal address, telephone number, invoice, account information, and any other information you provide about yourself and your fellow travellers.

 

Personal data submitted to RCG and Odenresor on our website shall be used to ensure delivery of the service you ordered, maintain high service levels, for administrative purposes, to offer you popular products, and to send offers on our own or similar products.

 

Your personal data may be used for statistical purposes, improvement of the content of our website, and updating of our databases. You can find out more about the purposes for which we process personal data here: (GDPR)

 

When you make a booking/purchase, you consent to receiving RCG/Odenresor’s newsletters. If you do not wish to receive these, you can unsubscribe via a link at the bottom of the newsletter.

 

Data pertaining to account information when making a payment for our services/products are processed solely for the purpose of completing your purchase and only disclosed to third parties in order to carry out or administer your payment, and to charge you for the booking.

 

RCG and Odenresor are members of a group, of which Resecentrum Gruppen is the parent company. RCG and Odenresor retain the right to freely process and transfer the data within the group. RCG and Odenresor retain the right to freely transfer the data to third parties in the event of sale or purchase of the company or holdings or if Resecentrum Gruppen, another company in the group, or holdings within the group are purchased by a third party and the personal data forms part of the holdings transferred. Third parties that may obtain the data will chiefly be operators offering similar services/products to RCG and Odenresor.

 

The data is shared with our partners, e.g. airlines and other partners who work on behalf of RCG.

 

In order to fulfil a legal obligation or if so required by law or a court ruling, we may disclose data to third parties.

 

As the customer, you are responsible for ensuring that the data is kept up to date. You can find out more about processing of personal data, and updating or withdrawal of consent for storage of personal data here: (GDPR)

 

 

Cookie policy

 

Resecentrum Gruppen wishes to inform you that cookies are used on this platform. A cookie is a small text file placed on your computer by a platform when you visit it. The file contains data that your browser will send to the platform when you visit the site in the future, or when you move between pages on the site. Some cookies are necessary for you to be able to use the platform as intended, as they keep track of information you have already provided. They can involve flights you have chosen, or that you logged in. Other cookies collect data about how you use the internet or make bookings, and these are compiled to analyse how the platform is used or to show you other adverts based on what you appear to be interested in.

 

Cookie settings and how to adjust them vary by browser (Microsoft Edge, Google Chrome, Mozilla Firefox or Safari). You can usually manage cookies in a number of different ways, including activating or deactivating cookies entirely, deleting certain cookies already saved in your browser, blocking certain platforms entirely from saving cookies on your computer, or blocking third party cookies (i.e. cookies saved on your computer by a platform other than the one you are visiting).

 

You can use the links below to find out more about how cookies are used in the most common browsers:

 

Microsoft Edge: https://privacy.microsoft.com/en-gb/windows-10-microsoft-edge-and-privacy

Google Chrome: https://support.google.com/chrome/answer/95647

Firefox: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop?redirectslug=enable-and-disable-cookies-website-preferences&redirectlocale=en-US

Safari: https://support.apple.com/en-gb/HT201265

 

We also offer you a way to easily manage or delete cookies, all in the same place. 

See this link for more information: http://www.youronlinechoices.com/.

Our website currently uses the following types of cookies:

 

• Technical cookies, which are essential for the operation of the platform.

• Functional cookies, which are essential for processing the services the platform user requests.

• Analytical cookies, which allow us to see how users move around the platform and register what content users are looking at and interested in. This helps us improve the service we offer by ensuring that our users can find the information they are looking for.

• Social cookies, which are needed for social media (Facebook, Google, and Twitter), to manage interaction with social media widgets on the platform.

• Associated cookies, which collect information about visits to other websites that we have cooperation agreements with. These are intended for advertising networks, which use them to show targeted adverts on other platforms.

• Behavioural and advertising cookies, which collect information about your preferences and choices on the platform. These are intended for advertising networks, which use them to show targeted adverts on other platforms.

 

 

If you would like to know more or let us know your views about the use of cookies on our platform, you can contact us by email at: online@rcg.se



Additional services
 

  • Service package

A service package is a service we offer our customers when making a booking. A service package can also be added afterwards, for a fee of SEK 399 per booking.

The service package includes:

Any requests for the airline concerning seats (on trips where this is possible).

Submitting requests for special meals to airlines that provide meals.

Helping you check whether your trip can be cancelled/changed.

Registering frequent flyer details.

Finding the best option for you when the airline changes timings.

Booking special baggage (See Special baggage)

 

Cancellation cover

If you, someone you are travelling with, or someone close to you falls ill, is involved in an accident, or dies, you may receive a refund using this product. For the full terms, click here


 

Travel insurance

RCG can arrange travel insurance in collaboration with Solid AB. Please contact Solid AB directly for any queries regarding insurance policies.
www.solidab.se

The terms applicable to the insurance can be found by following the links below.

Baggage insurance

RCG can arrange baggage insurance in collaboration with Solid AB. Please contact Solid AB directly for any queries regarding insurance policies.
www.solidab.se

The terms applicable to the insurance can be found by following the links below.

  

 

Alternative dispute resolution 

The parties must attempt to resolve any disputes concerning interpretation or application of the agreement between themselves. If they cannot reach a resolution, the dispute may be heard by the National Board for Consumer Complaints (ARN), Box 174, 101 23 Stockholm, www.arn.se, or by a general court. 

A dispute can also be resolved using the European Commission’s Online Dispute Resolution platform: http://ec.europa.eu/odr.

 

 

Connection Guarantee

 

 

Our service

In order to offer you the best service when it comes to your trip, we have included a Connection Guarantee in the price of our tickets. 

The purpose of this is to offer you as smooth and comfortable a trip as possible. This means that in the event of delays, schedule changes or flight cancellations leading to a delay of more than 24 hours, Resecentrumgruppen will offer you assistance in the form of the best possible alternative flight options. If there is no suitable option, instead you will be offered a full refund for all unused airline tickets, or a ticket back to your point of departure. You are free to choose which option suits you best.

 

Please note that we will only assist in instances where changes to a ticket affect your other tickets: for example, if you are flying Stockholm–London–New York City–Los Angeles and only the last segment is on a separate ticket, this is the segment we will rebook. Please also note that this product only applies if the flight is delayed, subject to a schedule alteration, or cancelled under normal circumstances. The Connection Guarantee does not apply in Force majeure situations, such as extreme weather events or pandemics.

 

Nor can it be used if you change any of your airline tickets yourself without our approval.

 

The Connection Guarantee can be used:

 

If the airline changes the times or cancels the flight before the scheduled departure, leading to you being delayed by more than 24 hours in arriving at your final destination.

If you are traveling on separate tickets.

 

How to use your Connection Guarantee:

 

If your flight on a separate ticket has been delayed, cancelled or the schedule changed, you must contact us within 48 hours if the alteration occurs more than four (4) days before your departure. If it occurs less than four (4) days before your departure, you must contact us within 24 hours. You can contact us by email or telephone, but if you neglect to inform us about the schedule change, delay or cancellation of the flight within the aforementioned timeframe, your right to the Connection Guarantee will be considered to be forfeited.

 

When you inform us of a schedule change or cancellation of a flight, with 72 hours we will offer you another flight in the same cabin class as you had booked, or a full refund for the unused airline tickets.

 

We must have received your response within 24 hours of you receiving our proposal, otherwise the Connection Guarantee product will be considered forfeited.

 

If, due to a delay or cancellation of a flight, you miss a connecting flight booked on a separate ticket, you must contact us immediately by telephone. If this occurs outside our opening hours, you must book your own flight on to your final destination. We will then reimburse your costs afterwards, on the condition you booked a flight in the same cabin class at a reasonable cost. If you choose to upgrade your ticket, you will be responsible for the extra cost. Please note that in such cases we always adhere to the airport’s recommendations for minimum connection times. If, taking this into account, you ought to have been able to make your connecting flight, you will not be reimbursed.

 

Accommodation: If, due to the delay or cancellation of a flight, you miss a connecting flight and must wait overnight (22:00–08:00) for a new flight, reimbursement will be paid for your accommodation, however to a maximum of SEK 500/passenger. The reimbursement amount remains the same regardless of the number of nights.

 

Food and drink: If, due to the delay or cancellation of a flight, you are delayed for more than four (4) hours, we will provide reimbursement for food and drink up to SEK 100/person.

If you are offered accommodation/food through the airline or at the airport, no reimbursement will be paid.

 

Alternative transportation: If we cannot find you another flight from the same airport, we can request that you travel to another airport within a 200 km radius. In such instances, transportation reimbursement of a maximum of SEK 1000 will be paid for the entire party.

 

Visa requirements

In some instances, you may require a visa or transit visa to complete your trip. You must establish whether this is the case and make arrangements accordingly yourself.

 

Baggage

Please note that as you are travelling on separate tickets, you may need to check yourself in, as well as collect and re-check in your baggage, between flights.



 

  • Other information

For our other terms, conditions, rights and obligation, please see:

The traveller shall always be entitled to consult the Swedish National Board for Consumer Complaints if they feel their rights have not been fulfilled.